Shipping policy
📦 Petsova Shipping Policy
Welcome to Petsova! We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below for full details.
Processing Time
All orders are processed within 1–3 business days after payment is received.
Orders are not shipped on weekends or holidays.
During high-demand periods, processing time may take slightly longer, but we always do our best to ship your order as fast as possible.
Shipping Time
Estimated delivery time for United States orders:
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Standard Shipping: 5–10 business days
Shipping times may vary depending on your location, weather conditions, and carrier delays.
Shipping Cost
We offer Free Shipping on most orders within the United States.
Some oversized or special items may have additional shipping charges, which will be shown at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number by email so you can follow your package in real time.
If you do not receive tracking within 3–5 days, please contact us.
Incorrect Address
Please make sure your shipping address is correct before placing your order.
Petsova is not responsible for packages delivered to incorrect addresses provided by the customer.
If you need to change your address, contact us within 12 hours of placing the order.
Delayed or Lost Packages
Sometimes shipping delays happen due to:
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Weather conditions
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Carrier delays
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High seasonal demand
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Customs inspections
If your package is delayed, please contact us and we will help you immediately.
Contact Us
If you have any questions about shipping, please contact our support team:
📧 petsovashop@gmail.com
🌐 www.petsova.com
We are always happy to help!