Shipping policy

PetSova Shipping Policy

Thank you for shopping with PetSova. Below you’ll find information about order processing, delivery and tracking.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Processing takes place Monday to Friday, excluding public holidays.

During busy periods, processing may take longer. If a significant delay affects your order, we’ll notify you by email.

Delivery Time

Estimated delivery is 5–12 business days after dispatch. This is additional to the processing time.

Delivery times are estimates and may vary depending on your destination, customs clearance, public holidays and courier delays.

Shipping Destinations & Costs

We ship to destinations available at checkout. If your country or address cannot be selected, please contact us before ordering.

Shipping charges, including any available free-shipping offers, are displayed at checkout before payment.

Order Tracking

You’ll receive a shipping confirmation email with your tracking details when your order is dispatched.

Tracking may take time to display the courier’s first scan. Receiving a tracking number does not always mean the parcel is already moving through the courier’s network.

If you haven’t received a shipping update within 5 business days of ordering, please check your spam folder or contact us.

Customs & Import Charges

International orders may be subject to customs clearance and import charges. Any duties or taxes not collected at checkout may be payable by the recipient, depending on local requirements.

Address Changes

Please check your delivery address carefully before completing your order.

If you notice an error, email us as soon as possible, preferably within 12 hours of ordering. We’ll do our best to update the address, but changes may not be possible once processing or dispatch has begun.

Delayed, Missing or Damaged Deliveries

If your order hasn’t arrived within the estimated delivery timeframe, arrives damaged, or is marked as delivered but cannot be found, contact us with your order number.

For damaged deliveries, please include photos of the item and packaging where possible. We’ll investigate with the supplier or courier and help arrange an appropriate resolution.

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact Us

For questions about your order or delivery:

Email: petsovashop@gmail.com
Website: pet-sova.com